FAQ

Standard check in times are 1400-1700 ; Early check in begins from 1100 onwards

Standard check out times are 1100-1230 ; Maximum late check out is 1800, otherwise it will be considered another day's charge

Admission form

Vaccination* 

Sterilization certificate

*Vaccination cert should be no more than 12 months prior to stay. Due date for re-vaccination cannot be within the duration of the stay.

We highly encourage bringing own food to make as many things familiar to your fur-baby in this case, especially the bowels and appetite 

Litter, unless you are also using tofu litter

Favourite item(s), toys, blanket, small bed, or your worn socks...

Grooming tools, eg. brush and nail clippers

Carrier

A vial of parasite treatment eg. Revolution to be used during check in otherwise there will be a charge of $15 per vial

Hiding for the first few days

Little to no appetite

Soft stools

Mild flu symptoms

Rest assured though our team will ensure to familiarise and make your fur-baby as comfortable as possible so that he/she can adapt to the new environment quicker

One week in advance : Full refund

Less than 1 week : converted to credits for future stays not within peak season. Peak season is entirely decided by PopCats Hotel

Peak season dates : No refund

No show : No refund

Yes. Cats-only boarding reduces stress by eliminating exposure to dogs and loud environments.

Prices typically range from $45–$85 per night depending on room size and services.

At PopCats, we minimise stress with private rooms, hiding spaces, and a quiet environment.

Food, medication (if any), and familiar items like blankets or toys.