FAQ
Preparing for the stay
Check in - check out time
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Standard check in times are 1400-1700 ; Early check in begins from 1100 onwards
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Standard check out times are 1100-1230 ; Maximum late check out is 1800, otherwise it will be considered another day's charge
Documents required for boarding
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Admission form
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Vaccination*
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Sterilization certificate
*Vaccination cert should be no more than 12 months prior to stay. Due date for re-vaccination cannot be within the duration of the stay.
Items to bring
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We highly encourage bringing own food to make as many things familiar to your fur-baby in this case, especially the bowels and appetite
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Litter, unless you are also using tofu litter
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Favourite item(s), toys, blanket, small bed, or your worn socks...
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Grooming tools, eg. brush and nail clippers
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Carrier
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A vial of parasite treatment eg. Revolution to be used during check in otherwise there will be a charge of $15 per vial
Behaviours to expect
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Hiding for the first few days
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Little to no appetite
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Soft stools
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Mild flu symptoms
Rest assured though our team will ensure to familiarise and make your fur-baby as comfortable as possible so that he/she can adapt to the new environment quicker
Cancellation policy
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30 days in advance: Full refund (minus $100 processing fee)
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7 days in advance: 50% of payment will be refunded (minus $100 processing fee)
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If the guest does not show up for the stay: There will be no refunds