Definitions

• "Boarding Cat" - refers to all cats during the time they are boarded with the Hotel at our premises.

  • “kitten” - refers to any cat aged 12 months or younger as at the intended date of admission.

  • “senior cat” - refers to any cat aged between 10 and 11 years old as at the intended date of admission.

  • “geriatric cat” - refers to any cat aged 12 years or older as at the intended date of admission.

• "Guardian" - refers to owners of cats boarded with the Hotel.

• "Hotel" - refers to Popcats Private Limited.

Admission requirements

• Vaccinations Boarding Cats must be vaccinated against core vaccine viruses which includes feline panleukopenia virus (FPV), feline calicivirus (FCV) and feline herpesvirus (FHV).

  • Save for kittens, Guardians of all Boarding Cats must present either:

    • Proof of having received a vaccination booster* against the core vaccine viruses no less than 14 days and no more than 12 months prior to the date of admission;

    • or VacciCheck ® antibody titer blood test results*, taken no less than 14 days and no more than 12 months prior to the date of admission, reflecting sufficient antibody levels against the core vaccine viruses.

  • Boarding Cats that are not able to receive the vaccination due to medical reasons are required to have a veterinarian’s certificate* stating the same.

  • For the boarding of kittens, the kitten must be at least 10 weeks old at the time of admission and have received at least one vaccination* against at least the core vaccine viruses more than 2 weeks prior to boarding.

  • Boarding Cats will have to be FIV/FELV negative

Sterilisation

• All Boarding Cats must be sterilised if either one of the following apply:

  • The cat is 8 months of age or older as at the intended date of admission;

  • The cat shows signs of sexual maturity.

  • If recently sterilised, Boarding Cat must have recovered from surgery for at least 14 days. Alternatively, a certificate from a veterinarian confirming that the cat is fit for boarding must be provided

Other Terms

• External and Internal Parasites All Boarding Cats are required to be protected against both preventable internal and external parasites throughout the boarding period.​

• The Boarding Admission Form must be completed at least 2 days prior to the intended date of check-in unless urgent booking is made. Guardian must agree to Boarding Terms & Conditions.

• Check-in Physical Examination During the check-in process, a physical examination of the cat will be conducted by Hotel. The cat should:

  • Be free of external parasites, e.g. fleas, ticks, and mites

  • Be free from signs of fungal infection

  • Be well maintained, e.g. ears, eyes, coat, body condition d. Not be showing signs of illness, injury and/or pain e. Present a generally healthy disposition

  • Have a veterinarian report* stating that it is healthy should it have been ill within 30 days prior to boarding

  • Respond well to handling by our staff

Boarding Terms​

•  Room bookings may be made through the Hotel’s online booking system up to 2 days before the intended check-in date. Boarding dates are reserved upon payment.

• Please contact the Hotel directly for urgent bookings.

• Check-in / check-out

  • Check-in time is between 1400 - 1700 HRS daily. Early check-in begins at 1100 HRS.

  • Check-out time is between 1100-1230 HRS daily. Late check-out may be extended to 1800 HRS otherwise a full day charge is imposed upon the stay.

  • Early check-in / late check-out i. Early check-in / late check-out is available at an additional cost.

  • In the event that the Hotel is fully booked, the Hotel reserves the right to house Boarding Cat in its own crate while awaiting check-in / check-out.

  • Should Guardian fail to pick up Boarding Cat by 1800 HRS for check-out, an additional night of boarding fees will be charged.

  • An appointment for check-in / check-out must be made prior to the date of admission / check-out. e. The check-in / check-out procedure is estimated to take 20 minutes to complete. In the event Guardian arrives more than 10 minutes late to the appointment, the Hotel reserves the right to tend to other Guardians first and return to said Guardian at a more suitable time.

• Rejection at check-in

  • ​Hotel reserves the right to decline admission to boarding for any cat if admission requirements are not met.

  • If the cat presents issues that can be resolved in short order, Hotel may, at its discretion, assist in resolving the issues.

• Use of common exercise and play area a. Boarding Cat will only have access to the common exercise and play area given that he/she:

  • Is not showing signs of infectious diseases

  • Is feeling sufficiently comfortable and settled in the Hotel

  • Is FeLV negative iv. Has prior consent from Guardian​

• Medical concerns

  • Guardians are required to inform the Hotel if Boarding Cat has any allergies towards food, medicine, supplements, products etc.

  • Guardians are required to provide the Hotel with details required for potential medical care as per Boarding Admission Form. A local emergency contact is required.

  • Should Boarding Cat require medical attention and Guardian’s preferred vet/vet clinic is not available, the Hotel reserves the right to approach an alternative veterinary clinic and/or veterinarian.

  • Should Boarding Cat require immediate medical attention, and reasonable efforts have been made to contact Guardian / local emergency contact, Hotel reserves the right to seek veterinary attention for Boarding Cat and make decisions on Guardian’s behalf.

  • In the event that Boarding Cat falls ill from an infectious disease, Boarding Cat will have to be hospitalised or put into the care of Guardian’s local emergency contact. Hotel reserves the right to move Boarding Cat off site if neither arrangement is possible.

  • Over the counter (OTC) remedies for minor ailments may be administered to Boarding Cat with Guardian’s consent​

• Behavioural concerns

  • Guardians are required to inform the Hotel of any behaviours of concern or note. Without limitation, these include:

    • Areas that the cat likes or does not like to be touched or patted

    • Whether they are comfortable with being groomed

    • Triggers for anxiety such as bad weather

    • Aggression v. Fractious behaviour

    • Frequent attempts to escape b. If the cat is known for aggression or fractious behaviour, an in person assessment is required to be arranged at the Hotel prior to admission.

  • The Hotel reserves the right to reject any cat that is deemed overly aggressive / fractious.​

  • Should Boarding Cat prove to be difficult to handle during the boarding period, additional handling charges may apply

• Extension of stay a. Extension of stay may be arranged. Payment for extension must be made prior to the start of extended stay.​

• Cancellation, refund and booking modifications

  • Cancellations will be refunded in full, less $100 processing fees,

  • If cancellations are made 7 days in advance 50% of the payment will be refunded, less $100 processing fee 

  • In the event of no show or cancellation within 7 days of the stay, there will be no refund 

• Peak season bookings are non-refundable unless cancelled dates become reserved by another party

• Damages caused by Boarding Cat

  • Should Boarding Cat cause damages to the Hotel and/or injuries to the Hotel staff unprovoked, Guardian shall be liable for any cost of repair and/or medical treatment.

  • Hotel shall not be liable for any damage to and/or destruction of Guardian’s properties caused by Boarding Cat.

• ​Abandonment

  • If a Boarding Cat is not collected within 24 hours of the agreed collection date and reasonable efforts have been made to contact Guardian, Boarding Cat will be deemed as abandoned. Hotel reserves the right to rehome and/or change ownership of the abandoned cat as seen fit.

• Acceptance of risks

  • Guardian understands that there are inherent risks to boarding cats in multi-cat environments.

  • The Hotel shall not be held liable should Boarding Cat fall ill during its stay at the Hotel in, without limitations, these situations:

    • If Boarding Cat is positive for FIV and/or FeLV

    • If Boarding Cat is unvaccinated, has yet to complete its core vaccinations, or is not up to date with its vaccinations.

    • If Boarding Cat was diagnosed to be unwell and/or appeared physically unwell at any point in the 30 days prior to the date of admission.

    • If Boarding Cat has chronic / long-term conditions.

    • If Boarding Cat is a kitten or geriatric cat as these cats tend to have weaker immune systems.

    • If Guardian opts to allow Boarding Cat to use the common exercise and play area.

  • The Hotel shall not be held liable for common stress induced ailments / conditions which includes but are not limited to:

    • Conjunctivitis

    • Gastrointestinal tract issues

    • Inappetance

    • Mild upper respiratory tract symptoms​

    • Urinary tract issues

• ​The Hotel shall not be held liable should Boarding Cat suffer an allergic reaction due to allergens that the Hotel was not informed of.

• The Hotel shall not be liable for injuries or illnesses due to safety issues of items provided by Guardian for Boarding Cat. This includes but are not limited to:

  • Cat furniture and cutleries

  • Cat toys

  • Food

• The Hotel shall not be held liable for accidents, injuries or illnesses due to Guardian voluntarily opting to house more than one Boarding Cat in each room.

• The Hotel shall not be held liable for damage and/or loss of property as well as injury and/or death of Boarding Cat caused by unforeseen circumstances that was beyond the Hotel’s reasonable control.

• The Hotel reserves the rights to use any images and/or videos taken with any of the Boarding Cats to be used on social media, example but not limited to Instagram and Tik Tok.
   

The terms may be modified without advance notice, and the most recently updated terms will be the ones considered applicable.